Privacy Policy
At YES Financial Berhad(“Company”), we value your privacy and strive to protect your personal information in compliance with the laws of Malaysia.
Pursuant thereto, this Privacy Notice is designed to explain and elaborate upon some of our policies and principles pertaining to the privacy of your personal information, all of which we have adopted as a sign of our commitment to respecting, maintaining, protecting and safeguarding the privacy of your personal information.
Company will process your personal information strictly in accordance with the Personal Data Protection Act 2010, other related legislation, the Company’s and/or its Group’s own strict internal policy.
This Privacy Notice explains:
The type of personal information we collect and how we collect it
For the purposes of this Privacy Notice, please note that:
In certain cases, YES Financial Berhad may also share your information with a third party outside its financial group for marketing purposes provided always that you have expressly consented to our doing so. Please indicate below if you consent to such disclosure.
Pursuant thereto, this Privacy Notice is designed to explain and elaborate upon some of our policies and principles pertaining to the privacy of your personal information, all of which we have adopted as a sign of our commitment to respecting, maintaining, protecting and safeguarding the privacy of your personal information.
Company will process your personal information strictly in accordance with the Personal Data Protection Act 2010, other related legislation, the Company’s and/or its Group’s own strict internal policy.
This Privacy Notice explains:
The type of personal information we collect and how we collect it
- How we use your personal information
- The parties that we disclose the personal information to
- The choices we offer, including how to access and update your personal information
For the purposes of this Privacy Notice, please note that:
- “Company” refers to YES Financial Berhad and all its related companies, as defined in section 7 of the Companies Act 2016 and jointly controlled companies, providing financial and other regulated services, excluding companies, branches, offices and other forms of presence operating outside of Malaysia unless and to the extent otherwise stated.
- “Personal information” refers to any information which relates directly or indirectly to you. This information includes your name, address, occupation, contact details, the details of your account(s), the type of products and/or services subscribed to and such other necessary information regarding yourself and your transaction(s) with us. For the avoidance of doubt, please note that this Privacy Notice is applicable only if you are an individual.
What Kind Of Personal Information We Collect And How We Collect It
In order to enable us to deal with your inquiries or to generally provide you with our services, we may need to and/or may be required to process personal information and financial information about you, including but not limited to:- personal information including your particulars and images to establish your identity and background;
- specimen signatures, as well as, digital or electronic signatures as defined under the applicable laws and regulations;
- personal information to establish your financial standing, employment details, creditworthiness and/or suitability for any of our services applied for (if required);
- information about your risk profile, investments, tax and insurance, investment objectives, knowledge and experience and/or business interests and assets;
- through your relationship with us, for example information provided by you in application forms, when you operate your account and use our services,
- through your verbal and written communications with us and/or our authorised agents via SMS, phone or mobile device, email, fax, mail, websites or browsers, social media and/or any other appropriate communication channels;
- from an analysis of the way you use and manage your account(s)/facility(ies) from our service providers, from the transactions you make and from the payments which are made to/from your account(s)/facility(ies);
- from third parties connected with you, such as employers, joint account holders, security providers, guarantors and indemnitors, subject to your prior consent;
- from such other sources in respect of which you have given your consent to them disclosing information relating to you and/or where they are not otherwise restricted;
- from the Malaysia Department of Insolvency, other relevant governmental authorities and/or law enforcement agencies to ascertain inter alia your current and past financial standing;
- from other sources (for example from credit reporting/referencing agencies, including but not limited to CCRIS, FIS and/or any other bureaus or agencies established or to be established by Bank Negara Malaysia or any of its subsidiaries, or by any other authorities and/or from any financial institution);
- information received from insurance claims or other documents; and/or
- from any information that is supplied and/or collected when you visit our websites and/or download our mobile device applications which may include your device's IP address or from data that is collected via cookies.
How We Use Your Personal Information
Other than as stated above, we may use your personal information for one or more of the following purposes:- To better understand your insurance situation, provide quotes, enter into and execute your insurance contract, and to set up and administer your policy;
- For underwriting, risk assessment, handling and settling of claims and audit purposes;
- For detection and prevention of criminal activity or fraud in connection with an insurance or investment transaction;
- To manage and service the Company’s relationship with you and provide you with better customer services by the Company and/or its Group
- to assess your application(s) /request(s) for services from our service providers other than insurance;
- For data transfer, and sharing with, the Company and its Group and/or third parties acting on behalf, including those located outside Malaysia;
- To maintain and develop our business systems and infrastructure;
- to verify your financial standing;
- to conduct credit checks (including but not limited to upon an application for credit and upon periodic or special review of the credit which normally will take place one or more times each year) and obtaining or providing credit references;
- to manage and maintain your account(s) and facility(ies) with us;
- to better manage our business and your relationship with us;
- to better understand your current and future investment needs and your financial situation;
- to respond to your enquiries and complaints and to generally resolve disputes;
- to meet the disclosure requirements of any law binding on Company;
- to assess financial and insurance risks;
- to conduct anti-money laundering checks; for crime detection, investigation, prevention and prosecution;
- to comply with any sanction or law enforcement requirements;
- to enforce and/or defend any of our rights; and/or
- for any other purpose that is required or permitted by any law, regulations, guidelines and/or the order of any court and/or relevant regulatory authorities.
Impact Resulting from Failure to Supply Information
You may choose whether or not to provide your Personal Data to the Company. If you choose not to do so, the Company may be unable to provide you with the services requested. Hence, it is obligatory for you to provide the Company with your Personal Data when you choose to apply for services with the Company.Disclosure of Your Personal Data
The Company may share your Personal Data with your employer and its representatives and affiliate (where, for example, you are insured under a group insurance policy obtained through your employer), other insurers, brokers, credit organizations, underwriters, reinsurers, group policyholders, benefit plan administrators, those to whom the Company outsource certain business operations, commercial partners of the Company, regulatory authorities, bureaus or financial firm established or to be established by regulatory authorities, operators of registers or databases available to the insurance industry, professionals working on behalf of the Company and/or its Group such as loss adjusters, lawyers, auditors, persons conducting actuarial or research studies, accountants, consultants, surveyors, external claims data collectors, investigators and medical professionals, and any other contractors or sub-contractors as required or permitted by law or as we may determine to be necessary or appropriate.Data Transfer and Sharing
Where the Company considers it necessary or appropriate for the purposes of data storage or processing or human resource management, the Company may transfer your Personal Data to another member of the Group or third party service or product providers within or outside Malaysia, under conditions of confidentiality and similar levels of security safeguards.Your Rights of Access and Correction
You have the right to request in writing, access to and correction of your Personal Data held by the Company and you may make any enquiries or complaints in respect of your Personal Data by contacting the Company’s Compliance Manager/Officer at 012-8585275, from 9:30am to 5:45pm, Monday to Friday or email at compliancedepartment@yesfinancial.co. You also have the right to request in writing for the Company to cease processing your Personal Data including for marketing purposes.Information About Another Person
When you give the Company information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data and to receive on their behalf, any data privacy notices.In certain cases, YES Financial Berhad may also share your information with a third party outside its financial group for marketing purposes provided always that you have expressly consented to our doing so. Please indicate below if you consent to such disclosure.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Compliance Officer at compliancedepartment@yesfinancial.co or by mail at 27-1F & 2F, 28-1F, Precinct 1@Sunway Wellesley, Jalan Muthu Palaniappan,14000 Bukit Mertajam, Pulau Pinang.
